Frequently Asked Questions

Your guide to premium tech and seamless shopping at iConCity.

Does my electronic device come with a warranty?

Yes, all hardware purchased at iConCity includes a standard 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at checkout.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer express overnight shipping for orders placed before 2:00 PM EST.

What is your return policy for opened electronics?

We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories; a small restocking fee may apply to non-defective opened items.

Are the products sold on iConCity brand new?

Absolutely. We only sell factory-sealed, authentic products sourced directly from authorized brand distributors.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and financing options through Klarna and Affirm.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.